pkoke's Privacy Policy

pkoke ("we", "our", or "pkoke platform") operates a reliable online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") explains what types of personal information pkoke collects from its users ("you" or "user"), how that information is used, with whom it may be shared, and what steps we take to protect your information.

By using our website (pkoke.cam) or registering for our services, you are considered to have accepted the terms described in this Privacy Policy. If you disagree with any part of this policy, please stop using our platform and contact us at [email protected].

pkoke believes that your privacy is a fundamental right. We always operate with transparency and are committed to protecting your personal information. This policy is written in clear, plain English so that you can easily understand it.

pkoke may collect your information in various ways. The different types of information are described below:

2.1 Registration and Account Information

When you open an account at pkoke, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address
• National ID (NID) or passport number (for identity verification)

2.2 Financial Information

To process deposit and withdrawal transactions, we collect:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts

Note: We never store your full payment card number or payment PIN.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type and version
• Operating system information
• Pages visited and time of use
• Referral URL and click data
• Gaming history and betting patterns

pkoke uses the information we collect for the following purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing gaming and betting services without interruption
• Applying bonuses and promotional offers
• Managing your VIP level and rewards

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Age verification (confirming 21+)
• Complying with anti-money laundering regulations
• Ensuring account security
• Enforcing responsible gaming policies

3.3 Customer Support

• Providing 24/7 live chat support
• Resolving your complaints and questions
• Assisting with technical problem resolution

3.4 Communication and Marketing

• Sending important account updates
• Informing you about new promotions and offers (with your consent)
• Notifying you about policy changes

pkoke does not sell, rent, or exchange your personal information to any third party. However, limited sharing of information may occur in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who assist in operating our platform — such as payment processors (bKash, Nagad, Rocket), game software providers, and IT infrastructure service providers. These partners will only receive the information necessary to perform their specific tasks and will be bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement, or other legal obligations. In such situations, we will always provide only the minimum information required.

4.3 Fraud Prevention

Information may be shared with relevant authorities as necessary to prevent fraud, money laundering, or other illegal activity.

4.4 Business Transfer

If pkoke's business or assets are transferred to another entity in the future, your information may also be part of that transfer. In such a case, we will notify you in advance.

pkoke uses cookies and similar tracking technologies to improve your experience on the website.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Monitor site usage to help improve service quality.
• Marketing Cookies: May be used to display relevant advertisements (based on your consent).

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

pkoke uses industry-standard security measures to protect your personal information:

• SSL Encryption: All communication between your browser and our servers is secured by SSL/TLS encryption.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Two-Factor Authentication: An additional layer of security is available for account access.
• Access Controls: Only authorized personnel can access information on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security audits and assessments.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active at all times.

While we strive to ensure maximum security, no method on the internet is 100% secure. We therefore ask that you keep your login credentials private and use a strong password.

pkoke retains your personal information for as long as it is necessary or required by law:

• Active Account: All information is retained while the account remains active.
• Closed Account: Financial transaction records are retained for a period determined by applicable law even after an account is closed.
• Legal Obligations: Certain information must be retained for a specified period in accordance with regulatory authority requirements.
• Dispute Resolution: Where there is an ongoing dispute or legal process, the relevant information is retained until the matter is resolved.

After the designated period, your information is securely deleted or anonymized.

As a user of pkoke, you have the following rights regarding your own personal information:

8.1 Right to Access Information

You may request from us at any time what information we hold about you. We will provide you with a copy of that information as soon as reasonably possible.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in the information we hold about you, you may contact us to have it corrected. Some information can also be updated directly in your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, where retention of some information is required for legal or contractual reasons, immediate deletion may not be possible.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or other marketing communications at any time. Each marketing email will include an unsubscribe option, or you can notify us directly at [email protected].

8.5 Right to Object to Processing

You may object to information processed on the basis of legitimate interests. We will consider your objection and take appropriate action.

To exercise any of the rights above, contact us at [email protected]. We will aim to respond to your request within 30 business days.

pkoke uses various third-party services to operate the platform. These services have their own privacy policies:

9.1 Game Software Providers

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and other game providers follow their own privacy policies. We share only the minimum information necessary to provide gaming services with these partners.

9.2 Payment Gateways

bKash, Nagad, Rocket and our banking partners have their own privacy policies. Information required to complete financial transactions is shared with the relevant payment provider.

9.3 Analytics Services

Web analytics tools may be used to monitor and improve the performance of our platform. Data collected in this context is generally anonymous and aggregated.

pkoke is an adults-only platform. Our services are available only to users aged 21 and above.

We do not intentionally collect any personal information from minors. Age verification is mandatory during the registration process. If we find evidence that a user is under 21, their account will be immediately closed and the associated data will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

pkoke reserves the right to update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the pkoke.cam website
• The "Last Updated" date at the top of the page will be changed

Continued use of our services after any changes will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. pkoke is always ready to answer your questions.