pkoke Terms and Conditions

pkoke (hereinafter referred to as "the Platform", "we", or "pkoke") is a provider of online casino and sports betting services. These Terms and Conditions ("Terms") form a legally binding agreement between you and pkoke. By using the pkoke website or services, you agree to abide by all provisions of these Terms.

Please read these Terms in full before creating an account on pkoke. If you do not agree with any part of these Terms, you are requested not to use our services. pkoke reserves the right to amend these Terms at any time, and the revised Terms will take effect from the moment they are published on the website.

To use the pkoke platform, you must meet the following eligibility requirements:

• You must be 21 years of age or older. Participation by minors on pkoke is strictly prohibited.
• You must be a resident of a country or region where online gaming is not prohibited by law.
• You may hold only one personal account and creating multiple accounts is not permitted under any circumstances.
• You will operate the account in your own name and for your own benefit — playing on behalf of a third party is prohibited.
• All information provided at the time of account registration must be truthful, accurate, and complete.

pkoke may request identity verification documents at any time. Deposits or withdrawals may be placed on hold until verification is completed.

3.1 Account Creation

To register on pkoke, you must provide accurate personal information. Each user may hold only one account. If multiple accounts are created by the same person, household, address, or IP address, those accounts may be closed and balances may be forfeited.

3.2 Password and Security

It is entirely your responsibility to keep your account password confidential. Any unauthorized access to your account must be reported to the pkoke support team immediately. Sharing account credentials with anyone else is strictly prohibited.

3.3 Account Closure

pkoke reserves the right to suspend or permanently close any account without notice, particularly in cases of a breach of the Terms. Users may also request account closure at any time via live chat or email.

4.1 Deposit Rules

The following payment methods are accepted for depositing funds on pkoke: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳300 — this applies to all methods. pkoke has not set a maximum deposit limit, though the payment provider's own limits may apply.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. However, in special circumstances (such as when identity verification is required) this time may be longer.

Conditions applicable to withdrawals:

• The account must be fully verified before a withdrawal can be made.
• The wagering requirements associated with any bonus funds must be met before withdrawal.
• Withdrawals may be required to be made using the same method used for the deposit.
• pkoke may place withdrawal processing on hold in cases of suspicious transactions.

4.3 Currency

All transactions on pkoke are conducted in Bangladeshi Taka (৳ / BDT).

5.1 Welcome Bonus

pkoke offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳300 is required to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means you must wager an amount equal to 20 times the combined total of your deposit and bonus before the bonus funds can be withdrawn.

5.3 General Bonus Rules

• Each promotional offer may have its own terms, which will be stated alongside the offer.
• A bonus may only be claimed once, and claiming a bonus using multiple accounts is prohibited.
• pkoke reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse (such as arbitrage betting) is detected, the bonus may be cancelled.
• VIP members receive Bronze, Silver, and Gold cashback according to their tier — details are provided in the VIP section.

6.1 Fair Play Policy

pkoke is committed to ensuring a fair, transparent, and safe gaming environment for all users. Our games are operated using impartial Random Number Generator (RNG) technology.

6.2 Prohibited Activities

The following activities are strictly prohibited on pkoke:

• Engaging in fraudulent or illegal activities.
• Placing bets using software bots or automated tools.
• Using pkoke for money laundering or processing illegally obtained funds.
• Attempting to access other users' accounts.
• Deliberately exploiting any technical error in the platform for personal gain.
• Creating multiple accounts to circumvent the terms of promotional offers.

If any of the above activities are detected, the account will be closed immediately and the associated balance may be forfeited.

7.1 Bet Acceptance and Rejection

pkoke reserves the right to accept or reject any bet. A bet is considered confirmed only after it has been successfully placed. Bets that are incomplete due to a technical error will be considered void and the staked amount will be returned.

7.2 Event Cancellation or Suspension

If a match or event is cancelled or suspended indefinitely, bets will be settled in accordance with pkoke's policy. In such cases, the staked amount is generally returned.

7.3 Erroneous Odds

pkoke reserves the right to void bets placed at odds that are clearly incorrect or erroneous. If such an error is identified, the relevant bettors will be notified and the staked amount will be returned.

pkoke firmly believes in responsible gaming. We believe that gambling should be an entertainment activity and should never be considered a source of income.

pkoke provides users with the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Reality Check: Alert notifications during extended gaming sessions.
• Self-Exclusion: The option to temporarily or permanently close your account for a set period.
• Break: The option to take a temporary break from gaming.

For the full responsible gaming policy, please visit our Responsible Gaming page.

pkoke places the highest importance on protecting your personal information. Our SSL encryption technology keeps all your transactions and personal data secure. pkoke does not sell or rent your personal information to third parties.

To learn in detail how we collect, use, and store your information, please read our Privacy Policy.

pkoke is not liable for:

• Loss caused by internet disconnection or technical failure.
• Unauthorized access to your account due to your own negligence.
• Actions of third parties or failure of service providers.
• Any consequences arising from online gaming not being legal in your jurisdiction.
• Force majeure events (natural disasters, pandemics, government prohibitions, etc.).

In any circumstance, pkoke's maximum liability is limited to the total amount you actually deposited in the three months preceding the relevant incident.

If you have a dispute or complaint with pkoke, please contact our customer support team first. We aim to resolve all complaints quickly and fairly.

• Complaints are generally reviewed within 24 to 72 hours.
• There is an opportunity to appeal against a decision made by the support team.
• Complaints can be submitted via live chat or email.

pkoke may amend these Terms at any time without prior notice. The amended Terms will take effect as soon as they are published on the website. Continued use of the platform after any changes will be considered acceptance of the new Terms.

For significant changes, pkoke will endeavor to notify registered users by email. However, it is the user's responsibility to read the Terms regularly and stay up to date.

If you have any questions or need clarification about these Terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is available seven days a week, twenty-four hours a day, and is able to provide assistance in Bengali.